Your data. Your business. Fully protected.

All AskDila data is stored and processed in EU-region infrastructure. For Austrian and EU-based businesses, your client information never leaves European data centres. This applies to the database, file storage, and all processing.

AskDila supports the core rights guaranteed by EU data protection law:

• Right to access your data (Art. 15)
• Right to correct your data (Art. 16)
• Right to erase your data (Art. 17)
• Right to restrict processing (Art. 18)
• Right to data portability (Art. 20)

Your clients can request data access or deletion, and the system handles these requests systematically.

AskDila uses a smart assistant to handle booking requests, but your data is never used to train any AI models. Conversation data stays within your account and is not shared with third parties for improvement purposes.

AskDila uses Mistral AI, a French company with EU-based infrastructure, as its primary provider for EU customers. Provider selection is governed by data residency rules.

AskDila's assistant includes content filtering, provider routing based on privacy rules, and transparency mechanisms. These are part of the design from day one, not added later.

AskDila meets WCAG 2.1 AA accessibility standards across all user-facing interfaces, and is designed to comply with the European Accessibility Act (EAA), which applies to digital services from June 2025 onwards.

This means AskDila works correctly for users with visual, motor, and cognitive accessibility needs, and for your clients with assistive technologies.

AskDila is built with security practices that match the sensitivity of business and client data:

• Two-factor authentication for all accounts
• Encrypted calendar connection tokens
• Rate limiting and brute-force protection
• CAPTCHA on sensitive forms
• Security headers on all endpoints
• Error monitoring and alerting
• Data isolation between businesses at the database level