AskDila is built from the ground up for European businesses, with data stored in Europe and an assistant that never uses your information for training.
European data
protection
Your data is stored in Germany. The one exception: WhatsApp messages travel through Meta.
See where your data goesThe AskDila database is stored on servers in Germany. The one exception is WhatsApp: messages that travel through Meta's WhatsApp service can be processed outside the EU. That is how WhatsApp works for every business that uses it.
AskDila supports the core rights guaranteed by EU data protection law:
Your clients can request data access or deletion, and the system handles these requests systematically.
AskDila uses a smart assistant to handle booking requests, but your data is never used to train any AI models. Conversation data stays within your account and is not shared with third parties for improvement purposes.
AskDila's assistant includes content filtering and transparency mechanisms. These are part of the design from day one, not added later.
AskDila aims to meet the WCAG 2.1 AA accessibility standard across all user-facing interfaces and takes the European Accessibility Act (EAA), which applies to digital services from June 2025 onwards, as its guide.
This means AskDila works correctly for users with visual, motor, and cognitive accessibility needs, and for your clients with assistive technologies.
AskDila is built with security practices that match the sensitivity of business and client data:
These are the services involved in running this website and the WhatsApp channel, and where each one operates. Where a location is still being confirmed, we say so. The list for the product itself is being updated and will be added here.
Hosts this website, the waitlist and survey data, and our own analytics.
Sends our emails, such as waitlist and survey confirmations.
Delivers this website to your browser (CDN and DNS).
Runs the hello@askdila.ai mailbox that receives your replies and messages.
WhatsApp, owned by Meta, carries the messages between your clients and your business. Meta can process them outside the EU. That is how WhatsApp works for every business that uses it.
Last checked: 2026-10-12
| Standard | Status |
|---|---|
| GDPR (EU) | Implemented |
| EU AI Act | Disclosure to users built in |
| EAA / WCAG 2.1 AA | Aiming for AA, testing pending |
| NIS2 (incident response) | Procedures in place |
| Where data is stored | Germany. The one exception: WhatsApp (Meta) |
AskDila is not suitable for health and medical practices today. That includes any business where clients send a medical prescription or share medical conditions, such as health-related massage.
We want to make AskDila suitable for health and medical practices later. There is no date yet. If this is you, get in touch and tell us what you need.
AskDila is launching soon. If you have specific questions about how we handle data for your type of business, reach out directly. We'll be happy to answer before you decide to sign up.
